Help Center & FAQ
Everything you need to know
General Queries
Do I need an account to place an order?
While you can browse our collections as a guest, we highly recommend creating an account. It allows you to track your orders easily, manage returns, and checkout faster on future purchases.
Are your products genuinely handcrafted?
Yes! We source our products directly from talented indigenous artisans across India. Because these items are handcrafted, slight variations in color, texture, or pattern are natural and add to the unique charm of the product.
Orders & Payments
What payment methods do you accept?
We accept a variety of secure payment methods including Credit Cards, Debit Cards, Net Banking, UPI, and mobile wallets. We also offer Cash on Delivery (COD) for most pin codes.
Is it safe to use my credit/debit card on E-craft?
Absolutely. All transactions on our website are processed through secure, encrypted payment gateways. We do not store your sensitive card information on our servers.
Can I modify or cancel my order after placing it?
Orders can only be cancelled before they are dispatched. If you need to make changes or cancel, please contact our support team immediately at i.ecraft.in@gmail.com.
Shipping & Tracking
How long will it take to receive my order?
We typically dispatch orders within 2 working days. Standard delivery usually takes about 5-10 days, depending on your location and courier availability.
How can I track my order?
Once your order is shipped, you will receive a confirmation email and SMS containing your tracking number and a link to track your package directly through our courier partner's website.
Are there any hidden shipping charges?
No, there are no hidden charges. The price you see on the product page is final. Delivery charges, if any, will be clearly calculated and displayed at checkout before you make your payment.
Returns & Refunds
How do I return a product?
You can initiate a return easily from the "Orders" section of your account within the valid return period. Alternatively, you can email us at i.ecraft.in@gmail.com with your order number and reason for return. Read our full Return Policy here.
When will I receive my refund?
Once your return request is validated and the item is picked up, your refund will be processed. Please allow 7-10 business days for the amount to reflect in your original payment method. COD orders will be refunded to your provided bank account.
What happens if my online payment fails?
If your payment fails but the amount is deducted from your account, it will automatically bounce back to your source account. You will need to contact your bank directly to clarify the timeline for the reversal.
Still have questions?
If you couldn't find the answer to your question in our FAQ, our customer support team is always ready to assist you.
Contact Support